SHIPPING DETAILS
GENERAL INFO
We ship worldwide to most countries. Orders are processed from Monday to Friday, excluding public holidays.
- Standard Shipping is handled via Registered Priority Mail.
- Express Shipping is sent via DHL Express.
Processing Times:
- In-stock items are typically shipped within 1–3 business days after payment is received.
- Made-to-order items usually require a processing time of 3–5 business days.
Please note:
Processing times may vary slightly depending on product availability and order volume, so small adjustments to processing time can occur.
If you need expedited processing, please contact us at contact@dirrtytownclothing.com.
During peak holiday seasons (e.g., Easter, Thanksgiving, Christmas, and New Year), processing times may increase by several days.
TRACK & TRACE
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can easily track your gear.
To track your order:
- Log in to your Dirrty Town Clothing account.
- Open your order and click on the provided tracking number.
- If you don’t see "Track My Shipment," don't worry—this means your order is still being processed and will be shipped soon.
STANDARD SHIPPING
Standard Shipping includes general tracking and requires a signature upon receipt or personal pickup at the post office.
This ensures safe delivery and allows tracking in case of any issues.
Estimated Delivery Times:
- US: 7–14 business days*
- Europe: 4–7 business days*
- Australia & New Zealand: 10–20 business days*
- Rest of the World: 10–20 business days*
These are estimated delivery times and may vary due to factors beyond our control.
EXPRESS SHIPPING
Express Shipping via DHL is recommended for time-sensitive orders. This service includes full tracking and is optimized for smoother delivery when a contact number is provided.
Estimated Delivery Times:
- US: 2–4 business days*
- Europe: 1–2 business days*
- Australia & New Zealand: 4–5 business days*
- Rest of the World: 3–5 business days*
Delivery times are accurate in approximately 95% of cases, but delays may occur for remote locations. Please note that Express Shipping is not available for military bases or PO boxes.
IMPORTANT RULES
- Shipping fees vary depending on the option selected and the total weight of the order. The final shipping cost will be shown at checkout.
- Once your package is handed over to the shipping carrier, it is their responsibility. We are not liable for delays, errors, damage, or lost packages. If any issues arise, please contact us, and we will assist you in resolving the matter.
- Buyers are responsible for any local duties, taxes, or additional fees upon delivery where applicable.