SHIPPING ✈︎
Do you ship internationally?
Yes, we ship worldwide to most countries.
If your country isn’t listed at checkout, please contact us at contact@dirrtytownclothing.com.
How long will it take to process and deliver my order?
Processing and shipping typically take up to 5 business days. Delivery times vary depending on your selected shipping option and destination. For more details on processing and delivery times, click here.
Do you offer express shipping?
Yes, express shipping is available for faster delivery. You can find more details about this option here.
Can I change my shipping address after placing my order?
Yes, you can change your shipping address if your order hasn’t been shipped yet. However, you must contact us at contact@dirrtytownclothing.com within 1–2 hours of placing your order. After that time, we cannot guarantee updates to
your shipping details.
Please note: we are not responsible for delays or failed deliveries if the provided shipping address was incorrect.
How can I add a contact number for express delivery afterplacing my order?
Please email us at contact@dirrtytownclothing.com with your name, order number, and the contact number you’d like to add.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. (If you didn’t receive an email, please check your spam folder). To track your order:
- Log in to your Dirrty Town Clothing account.
- Open your order and click the tracking number.
- If "Track My Shipment" isn’t visible, don’t worry your order is still being processed and will ship soon.
ORDERS 🛒
Can I add items to my order after it’s been placed?
Yes, you can add items if your order hasn’t shipped yet. Contact us at contact@dirrtytownclothing.com within 1–2 hours of placing your order. Include your name, order number, and the items you’d like to add, and we’ll assist you with the process.
What should I do if I forgot to apply a discount code?
If you forgot to use a discount code, contact us at contact@dirrtytownclothing.com as soon as possible. If your order hasn’t been processed or shipped, we may still apply the code for you. Unfortunately, we cannot apply discounts retroactively once the order has shipped.
Can I cancel my order after placing it?
Yes, you can cancel your order if it hasn’t been shipped yet. Contact us at contact@dirrtytownclothing.com within 1–2 hours of placing your order. Once processing begins, we can no longer accept cancellations.
What is your return & exchange policy?
For full details about returns and exchanges, click here.
What should I do if I receive a damaged or faulty item?
If you’ve received a faulty, damaged, or incorrect item, please contact us within 7 working days at contact@dirrtytownclothing.com. Include your order number and photos of the issue to help us assist you as quickly as possible.
PRODUCTS ✂
Where are your products made?
All our clothing is made in Poland, a country in Central Europe and part of the European Union. Poland has a rich history in fabric and clothing production. Our fabrics are high-quality and many are sourced locally from experienced textile manufacturers.
How can I make sure I’m selecting the right size?
Check out our size chart for tips on finding your perfect fit.
I found your products cheaper on other selling platforms.Why is that?
You might find items similar to ours on platforms like Amazon, eBay, or others at lower prices. These sellers often use our photos and imitate our designs without permission. However, they compromise on quality by using cheaper materials and production methods. They may also ignore fair trade and ethical manufacturing standards. Shopping with us ensures you get authentic, premium-quality products made responsibly.
Can I customize my order or request personalized items?
Yes, we offer customization services! Email us at contact@dirrtytownclothing.com with details about the clothing you’d like to customize and reference photos of your desired design. We’ll review your request and provide information about pricing and processing time.
PAYMENTS & ORDERING
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. Choose the option that works best for you!
How do I use a promo code or store credit?
It’s easy! Add your items to the cart and enter your promo code or store credit in the discount code box at checkout.
Do you offer gift cards?
Yes! Our gift cards never expire and can be used multiple times until the balance is fully spent. You can purchase them here.
OTHER STUFF
How can I contact customer service?
Get in touch with our support team for help with any questions or issues at contact@dirrtytownclothing.com.
Do you have a physical store?
No, we are an online-only brand, which means you can shop with us anytime, anywhere.
Can I follow you on social media?
Do you collaborate with influencers or accept sponsorshiprequests?
Yes, we’re always on the lookout for creative collaborations! If you’re interested in partnering with us, please contact us at
contact@dirrtytownclothing.com with details about your platform and ideas.
Are your products sustainable or eco-friendly?
Sustainability is important to us! Many of our fabrics are sourced locally, reducing transportation impact. We focus on high-quality materials for durability, and our production process is designed to minimize waste wherever possible.